Privacy Policy

Who is the data controller?

Fougito Portal, registered and operating in the United Arab Emirates (“UAE”), acts as the data controller responsible for collecting and processing your personal information under this Privacy Policy.

As the controller, Fougito determines the purposes and means of processing data obtained through its applications, websites, and associated digital platforms. This includes data gathered from restaurant partners, customers, delivery personnel, and other users engaging with Fougito’s products and services.

How Do we collect data?

Fougito ensures that all data processing activities comply with applicable privacy laws and regulations in the UAE and other relevant jurisdictions where its services operate.

If you have any questions or require clarification regarding your data or this Privacy Policy, you may contact Fougito’s designated Data Protection Officer (DPO) at the email address provided in the “Contact Us” section below.

What Information Do We Collect?

Fougito collects personal and business-related data necessary for providing, improving, and maintaining its restaurant and customer management services. This may include contact information, business registration details, payment data, transaction history, and usage behavior across Fougito platforms.

Additionally, Fougito gathers device information, geolocation data, IP addresses, and technical identifiers for analytical, security, and operational purposes. The data collected depends on your role, whether you are a restaurant partner, customer, delivery agent, or platform administrator.

All collected data is processed lawfully and proportionately, ensuring it remains relevant to the services Fougito provides.

Account Information

Includes your full name, gender, email, password, postal code, mobile number, and web address.

We may also receive limited information via third-party sign-in services such as Google or Facebook, as permitted by those services

Preferences and Settings

Includes preferences such as language, time zone, notifications, and any user-specific settings configured within Fougito

User Activity and Content

Includes reviews, ratings, photos, comments, search queries, interactions, booking history, and communication with other users or service providers.

Communication Information

Includes surveys, feedback, promotional participation, and correspondence with Fougito or third-party vendors through our services.

Transaction Details

When you make a reservation or purchase, we collect details necessary to process the transaction, including your billing address, payment information, and order details. Payment card details are encrypted and processed by trusted third-party providers.

Automatic Data Collection Technologies

We may automatically collect certain information, including:

How We Use Your Information

Fougito uses the collected information to deliver and optimize its suite of restaurant and business management services. This includes managing transactions, processing orders, providing customer support, and enabling integrations across various Fougito platforms.

Your data may also be used to communicate service updates, handle operational inquiries, improve security measures, and analyze platform usage for better functionality. Fougito ensures all data usage aligns with applicable data protection laws and legitimate business purposes.

Fougito does not sell or disclose personal data for unauthorized third-party marketing purposes.

Data Sharing and Disclosure

Fougito may share limited personal information with trusted partners, service providers, or affiliates necessary to operate, secure, and maintain its digital platforms. Such parties process data only under contractual obligations that ensure confidentiality and compliance with data protection standards.

Data may also be disclosed when required by law, regulatory authorities, or to protect Fougito’s legal interests and rights. Any sharing outside these purposes is strictly prohibited unless prior consent has been obtained from the individual or business concerned.

Fougito remains accountable for all data processing activities carried out on its behalf.

How We Use Your Information

We may use your personal information to:

We may also contact you about products, promotions, or partner offers unless you opt out.

How We Share Your Information

We may disclose your information as follows:

Payment Information

When using Fougito’s payment-enabled features, your card details are securely transmitted to third-party payment processors in compliance with PCI-DSS standards. Fougito does not store your complete payment card information.

Anonymous or De-Identified Data

Fougito may anonymize personal data to produce de-identified, aggregated information for analytical or statistical purposes. Such information is not subject to this Privacy Policy.

Data Retention

Fougito retains personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

Retention periods may vary depending on the type of information, service usage, or legal obligations imposed under UAE law. Once data is no longer required, Fougito ensures its secure deletion, anonymization, or restricted access to prevent unauthorized use.

Fougito periodically reviews data storage and retention practices to maintain compliance and ensure data minimization principles are consistently applied.

Data Security

Fougito adopts reasonable administrative, technical, and physical safeguards to protect all personal and business data from unauthorized access, alteration, disclosure, or destruction. Security practices include encryption, controlled access, data integrity protocols, and continuous monitoring of system activities.

While Fougito employs industry-standard measures, no digital platform or electronic storage system is entirely secure. By using the services, you acknowledge that the transmission of information online carries inherent risks, and Fougito cannot guarantee absolute protection.

In the event of a security incident, Fougito will take all appropriate steps to mitigate impact and comply with notification obligations under applicable data protection laws.

Your Rights

In accordance with applicable data protection regulations, you have the right to access, correct, update, or delete your personal information stored by Fougito. You may also object to certain processing activities or request data portability where technically feasible.

Fougito will respond to such requests within a reasonable timeframe, ensuring compliance with relevant legal requirements. However, certain data may be retained if necessary to meet contractual, regulatory, or audit obligations.

Requests to exercise your rights can be submitted through Fougito’s designated communication channels as specified on the official website.

Cookies and Tracking Technologies

Fougito uses cookies, analytics tools, and tracking technologies to enhance user experience, improve platform performance, and deliver personalized features. Cookies may collect data about browser type, device identifiers, user preferences, and interaction patterns with Fougito’s services.

You have the option to manage or disable cookies through your browser settings. However, some features of the services may not function as intended without the use of cookies.

Fougito does not employ tracking technologies for intrusive or unrelated advertising purposes and ensures transparency regarding the data collected through these tools.

International Data Transfers

Fougito may transfer and process data across jurisdictions where its servers, affiliates, or trusted partners operate. All such transfers are carried out in accordance with applicable data protection laws and international safeguards to ensure your information remains protected.

When data is processed outside the UAE, Fougito ensures that adequate legal mechanisms are implemented, such as contractual clauses or equivalent measures recognized by law.

By using the services, you consent to the transfer, storage, and lawful processing of your data in accordance with this Privacy Policy and relevant regulatory standards.

Third-Party Links and Services

Fougito’s platform may include links or integrations with third-party websites, applications, or services. These third parties operate independently and have their own privacy practices and terms of use, which are not governed by Fougito.

Fougito does not assume responsibility or liability for how these third-party entities handle your data. We encourage users to review the privacy statements of any external services they access through our platform before providing any personal information.

Fougito only partners with third-party providers who demonstrate compliance with applicable data protection standards and maintain appropriate security measures.

Children’s Privacy

Fougito’s services are not intended for individuals under the age of 18 or the applicable age of majority as defined by local law. We do not knowingly collect, use, or store personal data from minors.

If we become aware that a user under the permissible age has provided personal information, Fougito will promptly delete such data and terminate the related account.

Parents or guardians who believe that Fougito may have collected data from a minor are encouraged to contact us immediately at support@fougito.com for swift resolution.

Policy Updates and Modifications

Fougito reserves the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. The “Last Updated” date at the top of this policy will indicate the most recent revision.

Any material changes will be communicated through appropriate means such as website notifications, in-app messages, or email updates. Continued use of the services after such updates constitutes your acknowledgment and acceptance of the revised terms.

We recommend reviewing this Privacy Policy periodically to remain informed about how your data is handled.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or Fougito’s data-handling practices, please contact us using the following details:

Email: hello@fougito.com

Mailing Address: Fougito Portal Co.

Office No. 606, City Avenue, Port Saeed,

Dubai, United Arab Emirates

Fougito will make reasonable efforts to respond to inquiries or resolve complaints in accordance with applicable laws and internal policies.